FAQ · Q066
I was charged but have no policy — what should I do?
Keep the order number and payment details and ask the seller to verify if the charge was an authorization, capture, or failed issuance. Do not pay again until the seller confirms the transaction status.
If you were charged but did not receive a policy, keep the order number and payment details and ask the seller to check the issuance status immediately. Do not pay a second time until the seller verifies whether the initial transaction was an authorization hold, a final capture, or a failed issuance. Provide the transaction ID and any payment receipts to support so they can reconcile the charge and complete or refund issuance.
Check: SolidTravel — public product page (commercial) · GoingRus — insurance page (commercial)