Documents & transparency

Insurer & agent disclosure

Know who provides your cover, who helps with your order, which documents apply and where to raise a concern.

Official sources checked 2026-10-13. English guidance; official documents govern.

Pre-launch disclosure. Online sales remain unavailable. Executed agency-agreement details, approved powers, agent working hours, remuneration and final checkout consents are awaiting confirmation. This page is not evidence of an active appointment by EUROINS.

Insurance rules & key information

EUROINS · Standard Plus Incoming · Insurance Rules No. 5

Insurance Rules No. 5

Full terms, benefits, exclusions and claims procedure

English PDF Русский PDF

Key Information Document (KID)

Product summary. Includes the insurer’s QR code linking to Rules No. 5.

English PDF Русский PDF

These are the insurer’s official public documents, unchanged. The final rules and KID must match the product and document versions in your quote; availability and cover may vary by sales channel. Publication here does not confirm that online policy sales have started.

The insurer — EUROINS

Russian Insurance Company EUROINS, LLC — Travel Insurance Branch
ООО «РУССКОЕ СТРАХОВОЕ ОБЩЕСТВО «ЕВРОИНС»
Филиал ООО РСО «ЕВРОИНС» Туристическое Страхование

Tax / registration: INN 7714312079 · OGRN 1037714037426
Insurance register: No. 3954 · Insurer’s published licences ↗
Branch address: 119049, Moscow, 4th Dobryninskiy Lane, 8, premises C 14-I, rooms 21–26, Russia
Office contact: +7 495 626-58-00 · info@erv.ru
Office hours: Monday–Thursday 09:00–18:00; Friday 09:00–16:45; Saturday and Sunday closed (Moscow time).

Insurer’s official website ↗ · About the insurer ↗ · Registered details ↗

Office and complaints contacts are not the emergency assistance line. Use the service centre in your issued policy. For an immediate life-threatening emergency in Russia, call 112, then contact the policy’s assistance centre as soon as possible.

The agent — ООО «АЙВИЗА»

ООО «АЙВИЗА» (iVisa LLC) is the intended insurance agent for this project; it is not the insurer and does not make claim decisions.

Registered address: Awaiting verified registration details.
Contact address: Leninskiy pr. 153, Lit. A, office 706, St. Petersburg, Russia
Tax / registration: INN and OGRN awaiting confirmation.
Order support: +7 921 334-13-13 · Support@ivisa.ru
Working hours: Awaiting confirmation; no 24/7 agent-support promise is made.
Agency agreement: Executed agreement number, date and appointment awaiting confirmation.
Agent’s powers: Authorised services must be confirmed in the executed agreement before sales.
Remuneration: Insurer-paid commission amount / calculation method awaiting the agreed remuneration schedule. No rate is asserted.

Services and their cost

Planned electronic services: explaining available cover, assisting with an insurance application, providing the insurer-issued documents and order support. The final authorised list will be published when the agreement is executed.

Before payment, the quote must show the insurance premium, any separate customer-paid service fee and the total in the payment currency. A service fee is not the agent’s insurer-paid commission. Any document-package or invitation service must be identified and priced separately; it does not replace insurance.

Insurer’s broker and agent information ↗ · Ask iVisa to explain the insurance terms

Separate choices, not a bundled checkbox

Personal-data processing consent — separate from the insurance wording and privacy notice.
Optional email marketing consent — unticked by default. Refusal does not prevent purchase or delivery of your policy.
Privacy notice — information about handling your data; not a replacement for the separate consent.

Consent texts are draft pre-launch versions until the operator / recipient mapping and insurer approval are completed. Do not email passport scans to request general product information.

Basic standards & insurer disclosure

To request information about the insurer’s activities, licences, insurance terms or documents, contact iVisa order support or the insurer using the channels above. iVisa can explain documents; the insurer determines cover and claims under the actual contract.

How to submit a complaint or enquiry

Insurance complaints: submit to the Travel Insurance Branch via info@erv.ru, by post or in person at 119049, Moscow, 4th Dobryninskiy Lane, 8, premises C 14-I, rooms 21–26, Russia. Use the insurer’s official complaint procedure ↗ and complaint requirements / submission page ↗.

Include your name and reply contact, policy number if you have one, the facts and your request, and supporting documents as appropriate. The insurer warns that messages sent to other email addresses or by unrecognised channels may not be treated as received.

The published procedure specifies registration within one business day and a reasoned reply within 15 business days of registration. Refer to the official procedure for applicable exceptions and updates. These are complaint times, not emergency-response or claim-payment times.

Order or website concerns: contact Support@ivisa.ru. This does not replace an insurance claim or a formal complaint to the insurer.

Further channels, where applicable: Bank of Russia online reception ↗ · Financial Ombudsman ↗. The insurer’s complaint page also lists the All-Russian Insurance Association.