FAQ · Q053
Do I need to upload a passport scan?
It depends on the insurer’s procedure; provide passport scans only when required and via secure channels—avoid sending scans in unsecured chat or messages.
Whether you must upload a passport scan depends on the partner insurer’s procedures and the purpose of the cover. Only provide scans via secure, encrypted channels and never paste them into unprotected chats; where verified form fields suffice, a copy should not be required. Our platform can operate without document copies in many cases, but always check the partner’s requirements and data‑security measures before uploading sensitive documents.
Check: SolidTravel — public product page (commercial) · GoingRus — insurance page (commercial)