FAQ · Q056
What if my policy email does not arrive?
Check the email address, spam/junk folders and order status; contact the seller with your order number and avoid sending full card details—download access should be restored without extra payment.
First check the email address used, spam/junk folders and the order status in your account; missed delivery is often an address or filtering issue. If the policy still hasn’t arrived, contact the seller or insurer with your order number and do not transmit full card details by email. The provider should restore download access or reissue the document without requiring a duplicate payment; insist on resolution through official support channels.
Check: SolidTravel — public product page (commercial) · GoingRus — insurance page (commercial)