FAQ · Q082
What is an assistance company?
An assistance company coordinates medical help, directs you to providers, agrees treatments and liaises with the insurer under the policy; it may be a different organisation than the insurer or seller.
An assistance company is a service provider that coordinates help under your travel insurance: it arranges or recommends clinics, pre‑approves treatment when required and communicates with the insurer. It commonly acts as a separate contractor and can differ from the policy seller or the insurer itself, so confirm which organisation handles which role. Make sure you understand and have the correct assistance contact, hours and escalation route before travelling; verify details in your actual policy rather than relying on demo information shown on this site.
Check: AlfaStrakhovanie — travel FAQ · Attollo — medical assistance (commercial)