FAQ · Q085
What if the clinic does not recognise my insurer?
Ask assistance to liaise with the clinic or arrange an alternative provider; if you pay, keep all medical reports, itemised invoices and receipts for a later claim.
If a clinic does not recognise your insurer, ask your assistance provider to contact the clinic to confirm cover or to arrange treatment elsewhere; do not assume a logo or card guarantees cashless service. If the clinic insists on payment, pay what is necessary to obtain urgent care and keep all documents, itemised invoices and receipts for later reimbursement. Verify your assistance contact details and the cashless provider network before departure, and retain printed policy and assistance numbers in case online checks are unavailable.