FAQ · Q089
How can I challenge a denied claim?
Obtain a written denial with clause references, gather supporting documents and submit a formal complaint under the insurer’s procedure; escalate to regulators or mediation if needed.
When a claim is denied, request a written explanation citing the specific policy clauses relied upon, then assemble supporting documents and file a formal complaint following the insurer’s procedure. Keep copies of all correspondence, dates and evidence, and escalate to the insurer’s internal review or ombudsman as provided. Remedies depend on the contract and jurisdiction—if the insurer is Russian, check Bank of Russia complaint channels; consider independent mediation or legal advice if internal routes are exhausted.